Amazon.com is moving to a system for sellers where they must confirm a shipment of a product before they will get paid. The details are below, pasted from a seller email I recently received.
This is not a huge change for amazon sellers, in my mind; just another hoop to jump through. But as recently reported in USA Today, buyers like to track shipments of everything from shoes to pizzas these days, so the new criteria are in keeping with what consumers want.
Details are below, pasted from an email to amazon sellers:
Hello from Amazon Services.
Charge When Ship will be enabled within a
week in your Seller Account, and you will then be required to confirm shipment
of all new orders you receive. With Charge When Ship, if you do not confirm
shipment of an order through Manage Orders or a feed within 30 days of the date
the order was placed, you will not be paid for the order.
Once your
Seller Account is enabled for Charge When Ship, you will see "Confirm shipment"
and "Cancel order" buttons for new orders; the "Refund order" button will only
appear after you confirm shipment of an order. (Just as now, there will be no
"Cancel order" button for orders you received before your account is enabled for
Charge When Ship.)
Charge When Ship follows the current industry standard
for processing buyer payments and will also help keep buyers informed about the
status of their shipments. Though Charge When Ship is new for some sellers,
other sellers have been using it for quite a while. We are bringing this
functionality to you because of Amazon's commitment to providing the best
customer experience possible.
We strongly encourage you to start using
Charge When Ship today: On your Seller Account home page or in Manage Orders,
click the "Learn more" link in the yellow Charge When Ship sign-up
notice.
Here is how Charge When Ship works:
* When you ship an
order, you confirm the shipment and provide shipping information in Manage
Orders. If you have a Pro Merchant Subscription you can also use text-file feeds
for this.
* We charge the buyer after you confirm shipment (rather than
when the buyer places the order), and then we credit your Marketplace Payments
account. Amazon assumes the risk of buyer non-payment for every order in your
Unshipped Orders Reports or that has confirm and cancel buttons in Manage
Orders. As long as you confirm that the order was properly shipped, you will be
paid in accordance with the Marketplace Participation Agreement. Of course, just
as now, there may be circumstances where payment may later need to be refunded,
for example when the buyer does not receive the order, or it is not as
described.
* To keep buyers informed about their shipments, we display
the shipping information in the buyer's Amazon account, and we also send the
buyer an e-mail notification with all the shipping information.
* You
can easily tell which orders you have not yet confirmed as shipped, in Manage
Orders or on the Unshipped Orders Report (available to Pro Merchant
subscribers). We will also send you an e-mail reminder if an order remains
unshipped past the promised ship date.
* You can cancel an order, if
necessary, instead of confirming the shipment, and then we will not charge the
buyer at all and you will not have to issue a refund.
See our Charge When
Ship video, FAQ, and recorded
webinars:
Video
http://s3.amazonaws.com/MerchantTutorials/cws_for_mp/cws_for_mp.html
FAQ
http://www.amazon.com/gp/help/customer/display.html?nodeId=200351100
Recorded
webinars
http://www.amazon.com/gp/help/customer/display.html?nodeId=200340860#related_topics
We think you will find managing your orders is easier and more efficient
with Charge When Ship. To get started, click the "Learn more" link in the yellow
Charge When Ship sign-up notice in Manage Orders or on your Seller Account home
page.
If you have questions, contact us using the "By e-mail" or "By
phone" button in the Seller Support box found on the right side of seller Help
pages.
Best regards,
Amazon
Services
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HOW TO CONFIRM
SHIPMENTS
----------------------------------------
You can confirm
shipments easily in Manage Orders:
1. In your Seller Account, under the
"Manage Your Orders" heading, click "View your orders" to find the order you
want to confirm.
2. Click the "Confirm shipment" button next to the order
(or below the order if you are looking at an order detail page).
3.
Select the Ship Date and Carrier (such as USPS) from the drop-down
lists.
4. Enter the Shipping Service (such as Ground) and the Tracking
ID, if any (supplied by the carrier).
5. Click the "Confirm shipment"
button.
For information on using a Shipping Confirmation feed to confirm
shipment of multiple orders at once, follow this path in Amazon.com Help:
Selling at Amazon.com > Confirming Shipment > How to Confirm
Shipment of Multiple Orders at the Same
Time
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HOW TO CANCEL ORDERS
----------------------------------
If you are unable to ship an
order, you can cancel it easily in Manage Orders:
1. In your Seller
Account, under the "Manage Your Orders" heading, click "View your orders" to
find the order you want to cancel.
2. Click the "Cancel order" button
next to the order (or below the order if you are looking at an order detail
page).
3. Select the appropriate reason, and then click
Submit.
For information on cancelling orders using an Order Cancellation
feed, follow this path in Amazon.com Help:
Selling at Amazon.com >
Confirming Shipment > How to Cancel Orders
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